Shipping Policy

Shipping times for orders are subject to various factors, so exact delivery dates cannot always be guaranteed. In most cases, customers can expect to receive their orders within 10 to 20 business days after order confirmation. Business days typically include Monday to Saturday, excluding Sundays, public holidays, and days impacted by unforeseen events like severe weather or disruptions in transportation. During busy shopping seasons, such as holidays, sales events, or special promotions, processing and shipping times may take longer than usual. Therefore, it is advised to allow additional time for delivery during these periods.

Once an order is confirmed, customers are unable to make changes to the shipping address, recipient details, or contact information. It is important that all shipping information is accurate and complete before finalizing the purchase. This includes providing street addresses, apartment or unit numbers, postal codes, and phone numbers. Incorrect or missing details may lead to delays as the carrier may place the package on hold, resulting in an extended delivery time.

External factors such as adverse weather conditions, natural disasters, transportation disruptions, or unusually high order volumes during peak times can also affect shipping times. If an item becomes unavailable after purchase, but before it is shipped, customers will be notified promptly and offered options, including the possibility of canceling the order for a refund.

All orders are eligible for free shipping, regardless of the order’s total value. However, if delivery attempts are unsuccessful due to reasons such as an inaccessible location, recipient being absent, or other issues with the carrier, the package may be returned to our facility. In this case, the order will be canceled, and a refund will be issued to the original payment method. This policy ensures that undeliverable orders are handled fairly and consistently.

Customers can track the status of their orders through the Order Tracking feature available on our website. This tool provides real-time updates, allowing customers to follow the progress of their package from the moment it is processed and dispatched until it is delivered.

There are situations in which orders may not be completed, such as when items are out of stock, the shipping destination is outside the carrier’s service area, the address is a PO Box, or payment authorization is not approved. In the event that an incorrect item or size is received, customers should contact our support team immediately for assistance with returns and refunds. If a replacement is needed, a new order must be placed separately. For any delays beyond the expected delivery timeframe, customers are encouraged to check the tracking information to verify the accuracy of the shipping details. If issues persist, our support team can be contacted at tytubeofficial@outlook.com for further investigation and assistance in ensuring timely and correct delivery.