Return Policy

Our return policy is designed to offer customers flexibility and peace of mind when evaluating their purchases. Customers have thirty days from the confirmed delivery date to initiate a return if the product does not meet their expectations. To be eligible for a return, items must be in the same condition as they were received—unused, unworn, unwashed, and free from any damage or alterations. All original components, including tags, labels, accessories, manuals, inserts, and packaging, must be included with the returned item. Proof of purchase, such as an order confirmation or receipt, is also required to verify the transaction and facilitate the return process.

To begin the return process, customers should reach out to our support team via email at tytubeofficial@outlook.com. Each return request is carefully reviewed to confirm that the item meets the necessary return criteria. Once approved, customers will receive detailed instructions along with a prepaid return shipping label. It is important to follow these instructions precisely. Returns that are sent without prior authorization, through incorrect methods, or do not meet the required standards may be delayed, rejected, or deemed ineligible for a refund. Our customer service team is available throughout the process to provide support, answer questions, and help ensure a smooth experience.

Customers are encouraged to inspect their orders immediately upon receiving them. Any issues, such as damage during shipping, manufacturing defects, or receiving the wrong item, should be reported as soon as possible. Prompt notification allows us to assess the situation and offer the most appropriate solution, whether that involves a replacement, return, or refund. Early reporting helps ensure the process is handled efficiently and fairly.

Certain items may be exempt from returns due to hygiene, safety, or other specific reasons. If customers are unsure whether an item is eligible for return, they should reach out to our support team for clarification before sending it back. We do not handle exchanges directly; customers must return the original item and place a new order for a replacement, which helps us manage inventory and process refunds correctly.

For customers in the European Union, there are additional statutory rights, including a fourteen-day cooling-off period. During this time, customers can cancel or return their orders without providing a reason, as long as the items remain in their original condition, with all tags, packaging, and proof of purchase. This legal right works alongside our standard return policy.

Once returned items are received, they will be carefully inspected, and customers will be notified when the review is complete. Approved returns will be refunded to the original payment method, typically within ten business days. However, processing times may vary depending on the bank or payment provider. If a refund has not been received within fifteen business days, customers should contact our support team at tytubeofficial@outlook.com for assistance.

Our goal is to ensure that the return and refund process is as simple, reliable, and transparent as possible. By offering clear instructions, responsive customer support, and fair procedures, we aim to provide customers with confidence and reassurance, ensuring that their experience with returns is smooth and positive.